Billy Wren

Summary

• Led IT operations across infrastructure, service delivery, vendors, and business stakeholders, aligning technology priorities with operational needs. • Improved infrastructure scalability and reliability through targeted modernization and operational process improvements. • Directed IT projects from requirements and planning through vendor coordination, implementation, and handoff to support teams. • Strengthened service desk operations by improving issue routing, support practices, and the employee support experience. • Managed strategic vendor relationships, contracts, and service expectations to support cost-effective technology delivery.

Summary

• Led administration and support of IT systems across North and South America, including internationally connected LANs and shared cloud infrastructure. • Architected and executed a Microsoft Azure migration strategy that enabled a secure, scalable remote workforce during COVID-19 restrictions. • Performed Azure and Microsoft 365 security, threat, and vulnerability assessments across cloud and tenant services to strengthen risk management. • Supported in-office, hybrid, and remote employees with dependable systems and collaboration tools that sustained business continuity.

Summary

• Delivered outsourced IT and security leadership aligned to client business goals, combining strategic guidance with hands-on service delivery. • Designed and launched outsourced CSO services with performance metrics and active monitoring that evolved into Security Operations Center services. • Led migration of a redundant, hyperconverged Network Operations Center, integrating internal systems with disaster recovery and business continuity capabilities. • Conducted HIPAA and PCI assessments across systems, policies, and procedures to strengthen compliance and security posture. • Served as the top escalation point for a 24-hour service desk while leading client audits, onboarding, upgrades, and cloud migration initiatives.

Summary

• Architected a resilient Network Operations Center environment spanning internal systems, hosted services, and disaster recovery solutions. • Provided technical leadership and top-tier escalation support for a 24/7 service desk, coaching technicians and engineers on complex incidents. • Planned and executed client migrations from on-premises Active Directory and Exchange environments to Microsoft Azure and Microsoft 365 (Office 365). • Created hardware-refresh and asset-management approaches that aligned technology investments with client business needs.

Summary

• Supported the technology workstream for the E-Z Mart Stores acquisition, helping align technical decisions with corporate objectives. • Identified post-acquisition operational efficiencies that supported an orderly integration and improved productivity.

Summary

• Administered server, network, and data-center operations in a fast-moving office environment, balancing reliability, security, and end-user support. • Managed virtualized infrastructure using VMware vCenter/vSphere 5/6 and EMC VxRail hyperconverged technology. • Designed and supported Cisco network solutions to maintain dependable connectivity across the business. • Planned, documented, and enforced system and security policies; performed audits and verified backup practices. • Provided on-site and remote support, researched technology options, and worked with vendors to align investments with business needs.

Summary

• Managed network and systems operations for a steel-fabrication environment where dependable technology directly supported production. • Supported fiber-optic, Cat5/Cat6 Ethernet, and wireless networks to maintain connectivity across industrial operations. • Implemented and maintained PC- and PLC-based machine controls, including Siemens and Allen-Bradley platforms. • Planned and executed server-infrastructure work using VMware vCenter/vSphere and EMC storage solutions. • Established system and security policies and delivered staff training on technology and security practices.

Summary

• Partnered with the Systems Administrator and CIO on network projects and technology changes that supported organizational operations. • Configured specialized equipment and delivered tailored technical setups to meet project-specific requirements. • Contributed hands-on technical expertise across diverse systems while building practical experience in infrastructure support and project delivery.

Summary

• Administered and supported desktop, server, network, and software environments; planned, documented, and implemented infrastructure improvements. • Managed Windows Active Directory and enforced security policies to support reliable access and protect organizational data. • Developed, maintained, and monitored server-backup procedures in line with organizational policy. • Recommended and procured technology and services through vendor coordination; delivered on-site and remote technical support and user training. • Created and maintained databases and reporting for archival and statistical information.

Summary

• Installed, trained customers on, maintained, and repaired PC-based mailing and shipping technology in field environments. • Supported document inserters, printers, postage equipment, and scales to minimize customer downtime. • Partnered with sales teams and customers on pre-sales planning, project design, and workflow alternatives tailored to operating needs. • Provided regional peer leadership and collaborated across teams to maintain high customer-service standards.